We have Three levels of delivery charge.
Level 1: For smaller items (usually under £30.00) we will usually send your item via Royal Mail recorded Delivery.The cost of this level is £1.99.
Level 2: For larger items or orders over £30.01 we usually use a courier service.This service is usually shipped to you next day if your order is placed with us before 1500 hrs.If placed after this time it will be shipped next working day.The cost of this level is £4.99. We currently use DPD Local who offer a 1 Hour Delivery Window. Please try and include a working mobile phone number for text message delivery updates.
Level 3: All Orders over £50.00 are now shipped FREE of Charge!
All methods of shipping require for the goods to be signed for on delivery,so please make sure there will be somebody in to sign for the goods. If no one is to be at home perhaps get your parcel shipped to a work address?
Unfortunately The Shetland Islands, Isle Of Skye and other remote areas are only delivered to by Royal Mail. Any order over 2KG in weight to these places may be charged an additional delivery fee. We will call you in the event that your order is too heavy. Alternatively we may use a courier service which may take a few days extra to be delivered.
N.B. Wherever possible we try and ship next day if ordered before 3pm. Please check your letterbox to see if our courier has left a card to say they tried to deliver your goods but you were out. If so then please call the number on the card and rearrange a suitable delivery day. If you do not have a card or your goods after 3 working days please give us a call so we can track the parcel for you.
N.B. We cannot change your delivery address with the courier, if you are always at work please input your work address when you order and we will deliver it to your work address.
Collect In Store -
We've added a Collect In Store Feature to our checkout system allowing you the convenience of being able to order online to secure your order with us and then being able to pick it up from our Newcastle Upon Tyne store at your convenience. We've found it very popular locally in the North East.
Just simply choose the option to Collect In Store at the checkout and when you receive your order ready email print it off and bring it to the store to collect your parcel.
N.B. Please make sure you have had your Order Ready Email to make sure your parcel is packed and ready for collection before setting off. If in doubt please call us on 0191 261 2229.
Now the UK has left the EU all European Orders are VAT Free. You will have to pay VAT (and maybe a little Duty) to DPD in your country. They will email you a link to pay when it clears customs. Simply pay it and the parcel will then be released to you. There is also a 5 Euro Administration Fee added on, please be aware of this when placing an order with us.
|Czech Republic||3 - 4 Days||£14.99|
|Finland||4 - 5 Days||£19.99|
|Italy||3 - 4 Days||£15.99|
|Poland||4 - 5 Days||£19.99|
|Portugal||4 - 5 Days||£14.99|
|Republic of Ireland||2 Days||£8.99|
|Spain||3 - 4 Days||£12.99|
|USA - Orders £0 - £30||2 - 5 Days||£10.99|
|USA - Orders £30 - £60||2 - 5 Days||£15.99|
|USA - Orders £60 - £90||2 - 5 Days||£20.99|
|USA - Orders £90 +||2 - 5 Days||£25.99|
|Canada - Orders £0 - £80||2 - 5 Days||£20.99|
|Canada - Orders £80 +||2 - 5 Days||£30.99|
Shipping times to the USA and Canada are generally around 2 day to the East Coast and up to 5 to the West Coast, remote areas may take a little longer.
We now ship to Australia.
DPD Courier Usually 3-5 days (It's a long way) £14.99
We now ship to Japan.
DPD Courier Usually 3-5 days £34.99
If we are unable to ship your order within 72 hours of receiving it, we will call you with the bad news. In all circumstances, your credit card is not charged until your order is shipped. We will update you by email when we think we can help get the item(s) to you If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.
*FREE SHIPPING ONLY AVAILABLE ON UK ORDERS
Here at Native Skate Store we are always aiming to improve our website and services to give you guys a better shopping experience both online and in our Newcastle store. Whether it be a bigger and better selection of products or like recent updates to our website.
We have recently switched couriers to Interlink who offer a great "one hour delivery window". The one hour delivery window means that you no longer need to be in one place all day waiting for your order to arrive (as long as you give us the correct information). The one hour notification is available either via text message or email, or both if you give us your email address and mobile telephone number.
Inerlink Express have put together a short video to show you how it all works:
Predict - Our One Hour Delivery Window
Interlink Express will provide your customers with a one hour delivery window so they don't have to wait in all day for their parcel.
When Interlink Express deliver for you: