Terms & Conditions

Native Skate Store LTD Terms & Conditions
Use of our website as well as the sales and purchase of products, services and vouchers are governed by the terms and conditions set below. If you do not wish to accept or agree with our terms and conditions you may decide not to use our website or choose to contact us for more information. Once an order has been placed, processed, dispatch and the terms and conditions have been accepted a contract between Native Skate Store LTD and you the customer will exist.
We reserve the right to withdraw or change our offers and services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. We may restrict access to some parts or all of this Website.
Our Website and blog may also contain links leading to external websites, which are not operated by Native Skate Store LTD. We have no control over the linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site and that websites administrators.

Company Details:
Native Skate Store LTD
50 Low Friar Street
Newcastle Upon Tyne
VAT number: 809161632

Privacy Policy:

Native Skate Store LTD do not disclose Buyers information to third parties.
We only collect information that is necessary and relevant to provide you with the products and services that you request.
We will only use your information to
a. Take and fulfill your order
The information we will hold is
  • Name
  • Address
  • Telephone Number
  • Email Address
  • Order date and time
  • The products viewed/added to the basket
  • IP Address
  • The Internet Browser And Device you are using
  • Cookie Or Pixel Information
  • Any written information that you send to us in an email
Third Parties involved in the payment process are
b. Process your delivery.
At this point we will use your address, email address and telephone number to send your parcel.We will also send you dispatch emails and our couriers will send you an email and or a text message with a delivery window/tracking information if applicable.
A list of Third Parties we use to send orders is below
Royal Mail - UK Post
DPD Local - UK/European Courier
DHL - USA and Canada Courier
c.Send email Newsletters
If you have subscribed to our email newsletter we will send you periodic emails with the latest products and offers. You can unsubscribe from this at any time by simply clicking the unsubscribe link in every email.
If at anytime you do not consent to us storing your information securely and want us to delete your information you can email us at sales@nativeskatestore.co.uk
We will not hold your details for an indefinite time period. If you are a customer with us we will hold your details longer than someone who for example did not complete an order and abandoned the cart at the checkout.

Prohibitions: The miss use of this website is strictly prohibited. You are not permitted to commit or encourage others to commit criminal offences, distribute or transmit computer viruses, trojan horses, worms, logic bombs or post any other material that may be harmful, offensive, malicious or in breach of confidence. You are also prohibited to hack any part of our service, corrupt or steal data, cause offence or annoyance to other users or infringe on their rights. Users are not permitted to distributed any unsolicited promotional, advertising material, spam material, attempt to manipulate or affect the performance of any computer, files or facilities accessed through this website. Anyone caught breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Native Skate Store LTD will report any such breach to the relevant law enforcement authorities and pass on your information, details and identity to them.

Intellectual Property & Content: All of the intellectual property rights of all content, photography and software found on this website is the property of Native Skate Store LTD or its licensors. You are permitted to save, print and store content, photography and software for you own personal and private used but you are not permitted to publish, distribute, manipulate or reproduce it in any format or in connection or for any commercial enterprise or business. You are not permitted to modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Native Skate Store LTD or its licensors.

Order Fulfilment: Due to the nature of this business, stock availability can not be guaranteed. If your item(s) are in stock they will be chipped to reach you within 5 working days. If we are unable to get in contact with you within 5 working days a full refund will be issued via your original method of payment.

Pre-Orders: If and item or service is marked as 'Pre-Order' an expected due and delivery date will be shown. If you order a product or service that is marked as 'Pre-Order' you will be charged at the point of purchase and you order will be shipped as soon as we have received it. If the Pre-Ordered is part of a larger order the items in stock will be dispatched immediately and the pre ordered items dispatch upon arrival at no extra delivery cost to yourself.

Payment & Security: The methods of payment we accept at Native Skate Store LTD are; Visa, Switch, Solo, Mastercard, Access, Delta, and Visa Electron. We do not accept payment from American Express. For both your's and our security all of our credit card transactions are processed by Sage Pay and are fully encrypted and PCI compliant. We do not handle, store or have access to any or your credit card information.

Returns: Native Skate Store LTD offer a 28 day returns policy for an exchange, credit or refund.If you require an exchange or a refund please email returns@nativeskatestore.co.uk to obtain a return authorisation number.All returns are at your expense (unless deemed faulty, see below for faulty returns).We will only refund orders when:
Clothing: Items of clothing must be returned in its original packaging with tags attached, unworn, unwashed, smoke and hair free.
Footwear: Shoes must not have been worn outside. If you are unsure of your size we suggest that you try your shoes on indoors and preferably on carpet. The box should be returned in its original condition without and labels or tape stuck directly to the box.
DVD's: The return of DVD's will not be accepted unless they are still sealed in the original packaging.
Skateboard Hardware: Returns of skateboard equipment and hardware will only be accepted if they are in un-skated condition and in original packaging. Once a skateboard deck has been assembled and gripped it can not be returned or exchanged all decks must be returned in re-sellable condition.
Faulty Items: if you think that you may have a faulty item because of a manufacturing fault, please contact us for a returns number and with a description of the issue. Once you have obtained a returns number then please send the faulty item back to us. We will then inspect the product and contact you. From time to time we may need to send some item back to the supplier/manufacturer for their opinion. If we need to do this we will inform you either via email or telephone. If we feel that your product is faulty we will issue a full refund including your return postage.
Any skateboard decks that are returned as faulty will be dealt with by the supplier/manufacturer. We do not replace snapped/broken skateboard decks or decks with stress/pressure cracks. The majority of board breaks/snaps happen when landing a trick and the feet do not land in the correct position and not due to a manufacturing fault.
In Store Returns: If you are local to our store but have bought online you can call in and return/exchange your item. One of our members of staff will be more than happy to help. If a refund is needed you will be refunded via the same way you paid for your item when you ordered online.
European Returns: If you are returning an item from any of the European countries that we deliver to please be aware that you will be charged for the return postage. For European pricing info please see our delivery page.

Governing Law: These terms and conditions shall be construed in accordance with English law and the courts of England OR the jurisdiction in which you are resident or domiciled (at Native Skate Store's election) shall have jurisdiction to resolve any disputes between you and Native Skate Store LTD, without regard to any choice of law provisions or private international law. You hereby consent to the exclusive jurisdiction and venue of the Royal Courts of Justice, Strand, London, UK, for any and all disputes relating to the Terms of Service, use of this web site or any Linked site in the event that Native Skate Store LTD have elected England as the jurisdiction.

Agreement: The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Native Skate Store LTD. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by the owner of Native Skate Store LTD. None of the above affects you statutory rights under English Law.